FCSC marks Customer Service Week, urges staff to go extra mile<\/p>\n
The Federal Civil Service Commission, FCSC, has called on its staff to embrace excellence, professionalism and customer-focused service delivery as it commemorates the 2026 Customer Service Week.<\/p>\n
The year’s celebration is themed “Extra Mile.”<\/p>\n
Speaking at the event on Tuesday at the Commission’s headquarters in Abuja, the Director Overseeing the Office of the Permanent Secretary, (DOOPS), Dahiru Lawal, urged staff to demonstrate greater commitment by delivering timely, efficient and quality services to civil servants, Ministries, Departments and Agencies, MDAs, and the public.<\/p>\n
Lawal said effective service delivery must not be compromised, noting that the success of every organisation depends largely on the quality of its services.<\/p>\n
He charged staff to discharge their duties with passion, integrity, discipline and a strong sense of responsibility, stressing that going the extra mile is essential to improving standards and fulfilling the Commission’s mandate.<\/p>\n
According to him, the value of quality service extends beyond immediate reward, as every positive interaction contributes to public trust and institutional reputation.<\/p>\n
Earlier, the Team Leader, Dr. Ben Olofu, said Customer Service Week provides an opportunity to celebrate employees who consistently exceed expectations.<\/p>\n
He noted that the theme “Extra Mile” reinforces the need to anticipate customers’ needs, provide additional guidance, resolve complaints promptly and go beyond routine responsibilities.<\/p>\n
Olofu also stressed the importance of teamwork, innovation and collaboration across departments, adding that effective customer service is not the duty of frontline officers alone but a collective obligation.<\/p>\n
The celebration underscored the Commission’s commitment to professionalism, responsiveness, accountability and stakeholder satisfaction.<\/p>\n
It also served as a reminder that small but consistent acts of excellence, including getting appointment, promotion and disciplinary decisions right the first time, can significantly improve service delivery.<\/p>\n
The event ended with a call on staff to make going the extra mile a daily standard rather than a once-a-year celebration, according to a statement by the Head of Press and Public Relations, Ibraheem Zakariyya.<\/p>\n","protected":false},"excerpt":{"rendered":"
FCSC marks Customer Service Week, urges staff to go extra mile The Federal Civil Service Commission, FCSC, has called on its staff to embrace excellence, professionalism and customer-focused service delivery as it commemorates the 2026 Customer Service Week. The year’s celebration is themed “Extra Mile.” Speaking at the event on Tuesday at the Commission’s headquarters […]<\/p>\n","protected":false},"author":4,"featured_media":152969,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[1],"tags":[3653,1994],"class_list":["post-152963","post","type-post","status-publish","format-standard","has-post-thumbnail","category-others","tag-customer-service-week","tag-fcsc"],"yoast_head":"\n